Circling Your Customers

Circling Your Customers -

Sell Serve Succeed!

by Grant D. Fairley

ISBN 978-0-9780275-3-7

Effective customer service is a missing ingredient in many businesses, government agencies and organizations. How you take care of your customers is a critical part of whether you will succeed - especially if you are in sales and marketing.

Grant Fairley will show you some of the big ideas that can set you and your business apart from the rest. Find the little things that can make your customers happy. Become "best of breed" by learning how to "Circle Your Customers".

Whether you are self-employed or President of a Fortune 500 company -

this book will give you something to think about.

Learn how to think ahead on customer service. Begin to learn how to see the service in every sale whether you sell products, services or intangibles.

Oh... and we apologize in advance - you may have some laughs while you read this book too...

Chapter Titles

Cha Ching
Serve An Ace
By The Way - You Won
We’re All Self-Employed
Babe
The Good The Bad & The Ugly
Green Acres
Houston – We Have A Problem
The 90/10 or 80/20 Exit Strategy
Keep Your Mongoose Handy
Dial “O” For O’Malley
E-Motional Websites – Put Some Feeling Into Your Website
Hot Spots
Government
Functional Websites
Big Companies vs. Small
Charitable Organizations
International Service
Restaurants
Travel
VIP
Health Care
Financial Services
Hotels
Real Estate
Personality Types
It's Your Story
It's A Wonderful Life
Return To Sender
Cool Hand Luke & Learning Channels
Extra Miles Or Kilometers
Balanced Living

Grant D. Fairley is a person who has presented and sold ideas, products and services over the past 25 years. He is a graduate of Wheaton College, Wheaton, Illinois.

He has had success in the financial industry, with charitable organizations, health care services, technology, inventor and as a best selling author and speaker. Grant is an IBM Business Partner and continues to consult for a number of businesses.

He continues to write books, produce video presentations and conduct seminars, workshops and retreats across the U.S. and Canada as a principal presenter with Strategic Seminars.

Grant & Cari Fairley and their children make their home in Windsor, Ontario.